General Questions
WHAT DO I DO IF I FORGET MY PASSWORD?
If you have forgotten your password, you can use our Password Recovery feature to retrieve it or alternatively, you can contact us at [email protected] and we will be happy to assist you.
HOW DO I MAKE A PURCHASE?
To make a purchase, browse the AKRO Store to see what’s new or alternatively you can click on the category, the brand or enter the information into the search box. When you find something you like, click the ‘Add To Cart’ button after selecting the color and/or size where applicable. If at any stage you change your mind, you can delete the item from your cart by entering into the cart and click on the ‘remove’ button. Once you’re ready, follow through to the check out process.
Order & Shipping
WILL I BE CHARGED TAX / CUSTOMS DUTIES ON MY ORDER?
When purchasing from the CHAIRLARRY, the prices displayed are tax-free. That means that the customer may be liable to pay for duties and taxes upon receipt of the item(s). Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country. Payment of these charges and taxes is the responsibility on the recipient and will not be covered by the CHAIRLARRY. For further details of charges, please contact your local customs office.
HOW DO I TRACK MY ORDER?
Once the order has been shipped, you will receive an email with a tracking number and information on the carrier. To check the status of the shipment, please visit Nationwide Express and enter the tracking number.
HOW MUCH WILL IT COST AND HOW LONG WILL IT TAKE TO ARRIVE?
For further information, please visit our Delivery & Returns page.
DO YOU SHIP TO PO BOX ADDRESSES?
Yes. Please check that your PO Box rental agreement includes signed-for/registered items. Due to the signed-for nature of deliveries, we recommend that your items be sent to a work or home address in order to avoid any delays in receiving your items.
HOW WILL MY ORDER BE SHIPPED?
For orders from East and West Malaysian, items will be sent using Nationwide Express delivery service unless there is other service is requested. Please note that orders will be sent through the most suitable carrier according to the size, weight and destination.
CAN I MAKE CHANGES TO MY ORDER?
Once an order has been placed and confirmed, it will not be possible to change or cancel your order.
Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
At present, invoicing will be processed through PayPal’s payment service, allowing us to accept most major credit cards from around the world. We do not accept personal checks, money orders or direct bank transfers. Please note that items will not be shipped until the transaction has been cleared.
Returns and Exchanges
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
It will take up to 15 days for us to process a returns request. If it has been more than 20 days, please contact us with the details of your return request.
HOW CAN I CHECK THE STATUS ON MY RETURNS OR EXCHANGES?
Log into your account to view information on your returns and exchanges or contact us [email protected].
DO I HAVE TO PAY SHIPPING FOR MY RETURN ITEMS?
In the case of faulty/incorrect/damaged items, CHAIRLARRY will cover for the return shipping charges however if a return is made for other reasons, the customer is responsible for the return shipping cost.
WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?
Sometimes we may send out items in separate shipments. Please check your order status to see if any of your items are arriving separately. If something is still missing, please contact us at [email protected].
WHAT HAPPENS IF THE ITEM(S) I’VE RECEIVED ARE FAULTY/INCORRECT/DAMAGED?
We are deeply sorry for the inconvenience. At the CHAIRLARRY, we vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us at [email protected]. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.
HOW DO I RETURN AN ITEM?
If you find any problems with your item(s), please contact us within 7 days from receiving your order for an exchange or store credit. In general, we will only accept items in their original condition with their tags and packaging intact. For our return policy, please visit our Delivery & Returns page. To return an item, please contact us at [email protected]. When you contact us, please include details of the order and the reason for your return.